star star

Can we help?

It is natural to have questions about the running of a Variety Christmas Savings Club Agency … whether this is your first year; or you have been an Agent with us for a number of years.

Below we have listed the most common questions we get asked, so if you do have a question, it is likely you will find the answer below. But don’t worry if you can’t, our experienced and helpful staff are always here to help. So if you do have a question, which you cannot find the answer to below, then please contact our office where we will be more than happy to help.

1.

How do I become an Agent?

Firstly you need to request an information pack. You can request a pack here or you can telephone on 0800 626876. Once you receive the pack, all the information will be enclosed on how to start your Variety Christmas Savings Club Agency.

2.

Can I place my orders over the telephone or online?

Unfortunately at the moment we do not accept orders over the telephone or online. This is due to our Terms & Conditions requiring one of our order forms to be completed. We are exploring the possibility of placing orders online which will hopefully be introduced in the future.

3.

Is there a minimum number of customers I need to start an Agency?

No there isn’t a minimum number of customers to start an Agency, however we do require a minimum order value of £1500 to earn commission on your orders.

4.

Is there a minimum value a customer needs to order?

No, there isn’t a minimum value that a customer can order. However to start an Agency, we do require a minimum order value for all your customers orders of £1500.

5.

Is there a lot of paperwork involved in running an Agency?

Not really, but that does depend on the number of customers you have on your Agency. The majority of paperwork is taken care of by Variety, it’s mostly recording customers payments and sending those to Variety that occupies most of the Agents time.

6.

Can I just order for myself without starting an Agency?

Yes you can just order for yourself. Please click here for further details and instructions.

7.

How can I convince customers to join my Agency?

Usually persuading your family and friends to join your Agency isn’t a problem when you show them the huge selection of gift cards and vouchers that are available for them to choose from, and explain the benefits of saving for Christmas. However, we have devised some ‘top tips’ to help you attract more customers.

8.

Can a customer amend their order, and how do I do that?

Yes a customer can amend their order at any time up to the 1st October. To change a customer’s order please complete a ‘Customer Amendment Form’ with the order change required and post this to us, or you can complete this online in your Agents section. Alternatively you can telephone or email us with the customer’s name and details of the change of order.

9.

Can a customer cancel part or all of their order, and how do I do that?

Yes a customer can cancel part or all of their order. Depending on when they wish to do this and how much they want to cancel, there is a charge. Please refer to the Customers Terms & Conditions on the back of the payment card or order form for details of these charges. To cancel a customer’s order please complete a ‘Customer Amendment Form’ with the order change required and post this to us, or you can complete this online in your Agents section. Alternatively you can telephone or email us with the customer’s name and details of the change of order.

10.

I’m having trouble with one of my customers, what can I do?

Please telephone or email us with the problem you are experiencing and one of our experienced helpful staff will be able to advise the best solution to the problem.

11.

How do I check my Agency account online?

We have a dedicated Agents section on our website where you are able to make payments online, view your Agency statement, order stationery and advise us of amendments to customers’ orders. You will need your Agency Number and your unique Pin Number to login to this section. If you have not received your Pin Number, please request one by telephoning or emailing us. A Pin Number will be sent to you in the post.

12.

I’ve forgotten my Pin Number to login online, what can I do?

If you have forgotten or not received your Pin Number, please request one by telephoning or emailing us. A Pin Number will be sent to you in the post.

13.

I have moved address or changed my name, how do I inform you?

Unfortunately, for security reasons, we require all changes of personal information, including change of name and change of address, to be notified to us in writing, and for this notification to be signed to confirm the details. You can use one of our Freepost envelopes to do this, or please see here for our postal address.

14.

I’m a customer and am having trouble with my Agent, what can I do?

Please telephone or email us with the problem you are experiencing and one of our experienced helpful staff will be able to advise the best solution to the problem.

15.

I have checked my Agency statement and it doesn’t agree with what my records show?

This can usually be easily resolved. Please telephone us and one of our helpful staff will be able to go through your statement with you to resolve the discrepancy.

16.

How do I make payments towards my Agency?

There are many ways that you can make payments towards your Agency, including… at a Post Office, Bank or Paypoint outlet; with a debit card either online or over the telephone; by sending cheques, and by Standing Order. All of these methods will be explained in more detail when you receive your Agency Payment Book.

17.

Can I make payments towards my Agency online using my debit card?

Yes you can. You will need to login to your Variety online account using your Agency number and unique Pin Number. Once logged in, select the option ‘Make a payment’, and follow the instructions. Once you have completed the payment page on our website, you will be directed to a secure Card Processing Provider who will take your card details. Unfortunately we do not accept Credit Cards as a method of payment.

18.

Can my customers make payments towards their account online using a debit card?

Unfortunately not as our online payment processing is specifically designed for our Agents use. If a customer wishes to pay on their individual account by debit card then they can do that by telephoning our office.

19.

Can I make payments towards my Agency over the telephone?

Yes you can. Simply telephone our office with your debit card details and details of the payment you would like to make and we will process that payment for you. Unfortunately we do not accept credit cards as a method of payment.

20.

Can I, or my customers, set up a Direct Debit to pay the account?

We can set up a Standing Order for you to make weekly or monthly payments for your whole Agency. Unfortunately we cannot accept Standing Order payments from your individual customers, or to pay individual accounts. If your customers wish to make payments by this method then we suggest they make the payment into your bank account, and you then send that to us using one of the other payment methods we have.

21.

I have made a payment but it isn’t showing on my Agency statement?

This can usually be easily resolved. Please telephone our office and one of our helpful staff will be able to go through your statement with you to resolve the missing payment. We may need to ask you questions about how and when you made the payment so please have these details with you when you ring.

22.

I’ve lost my Agency Payment Book.

This is not a problem as we can easily request a new Payment Book to be printed for you. However it does take up to 14 days for this to be printed, so if you wish to make a payment while you are waiting for your Payment Book to arrive then you can make a payment with a debit card either online or via telephone.

23.

How will I know how much commission I have earned?

Your commission figure is printed on your Agency statement. The commission is calculated on a final account status and will therefore change if there are any amendments to the orders. The commission figure is based on the rates as published at the time and is subject to our terms (please see here for the current commission rates and terms).

24.

How do I receive my commission?

There are three ways you can receive your commission:

 

  1. You can deduct your commission amount from the final payment you make on your Agency, and just send in the difference. For example, if your commission is £40, and your final payment to settle your Agency is £100… then you just need to send us a final payment of £60. Our computer systems will know you have used this method.
  2. You can settle your Agency in full and then a cheque will be issued to you in late November to the value of your commission.
  3. You can add gift cards or vouchers to your own order for the value of your commission (to the nearest £5). If you would like to do this then we would need to know in advance so we can add the additional order to your own account for when the gift cards and vouchers are despatched. Please telephone our office if you wish to do this.
25.

When are the gift cards and vouchers that I have ordered sent out?

We start despatching our Agents parcels containing all your customers’ gift cards and vouchers in late October/early November. This is only done when your Agency is settled.

If your Agency is settled if full by the 1st November then we guarantee that you will receive your gift cards and vouchers by the 20th November (but it is usually much earlier than that). If you are an individual saver with Variety then your gift cards and vouchers are despatched for you to receive them by the 30th November.

26.

Can I arrange for my customers to receive their gift cards and vouchers direct?

Unfortunately not. We package the gift cards and vouchers for the whole Agency and send these to the Agent to distribute to their customers.

27.

How are the gift cards and vouchers sent to me?

We use Royal Mails Special Delivery Service to despatch all our Agents packages. This method is very secure, reliable and is insured should there be any issues. A signature will be required to receive the package from the Royal Mail post-person. If no-one is available at the delivery address to sign for the package, then a ‘missed delivery’ card will left by the post-person with instructions on how to arrange redelivery or where to pick the package up from (ID will be required).

28.

Can I arrange for the gift cards and vouchers to be delivered to a different address?

Yes you can. However, for security reasons we would need advance notification of this in writing, and also confirmed with the Agents signature to verify that the change of delivery address is genuine.

29.

I have not received all of my gift cards and vouchers?

If you have received your package containing your gift cards and vouchers and believe that there are some missing (with no explanation as to why) then telephone our office immediately. Please do not issue any of the gift cards and vouchers you have received to any of your customers as we cannot resolve any discrepancies if you do.

30.

I have been told that my gift cards and vouchers have been despatched but I have still not received them?

The likelihood is that your package will be at your local Royal Mail delivery office but no ‘missed delivery’ card has been left for you. Please telephone our office where we will be able to do a ‘Track and Trace’ on your package to identify exactly where it is.

31.

I have received my Love2shop gift vouchers but have torn them out of the booklets in the wrong place. Can anything be done?

Yes these can be replaced for you if you still have both sections of the voucher(s). Please telephone our office for instructions on how to return these to us for replacement.

32.

Can the gift cards be spent online?

That is dependent on the individual retailer, some can and some cannot. Please refer to the gift card and voucher section on this website for details about each individual gift card to see where and how it can be redeemed.

33.

How do I check the remaining balance on a gift card?

This is dependent on the individual retailer, as some have different methods than others. Please refer to the gift card and voucher section on this website for details on how the balance can be checked for each individual gift card.

34.

Where can I spend the gift cards and vouchers that I have received?

Please refer to the gift card and voucher section on this website for details about each individual gift card and voucher and where that can be redeemed.

35.

Do the gift cards and vouchers have an expiry date?

Yes the majority do have expiry dates, but this varies dependent on the individual retailer. Please refer to the gift card and voucher section on this website for details on the expiry period for each individual gift card and voucher.

36.

I have lost my gift cards and vouchers. Can anything be done?

As gift cards and vouchers are a form of currency, in the vast majority of cases there is nothing much we can do. We accept this news may be disappointing to hear. However if you have household insurance that covers loss of goods outside the home, then you may be able to recover the loss against your insurance policy. Simply report this matter to the Police, obtain an incident number, and then contact your insurance company who should be able to resolve this matter for you. Some gift cards are able to be stopped and replacements issued if you have registered the card on the individual retailers website. Please refer to the gift card and voucher section on this website for details on the individual retailers policy on lost cards and if they can be replaced.

37.

Why isn’t change given when I spend the Love2shop vouchers?

Unfortunately, some retailers do not give change when spending Love2shop vouchers. This is out of our control. If you refer to the back of the love2shop voucher it does state that change will not be given. However the majority of retailers (this is wholly dependent on individual retailers and store managers) do provide change via their own brand gift card/vouchers/credit note. On occasions stores may choose not to do so. To alleviate this occurrence it may be worthwhile to give a lower amount in Love2shop vouchers and make up the difference of the transaction in cash. Or alternatively, order a Love2shop gift card where change isn’t an issue as the full amount of the transaction is deducted from the card balance.

star star
  • Amazon.co.uk Gift Card Intu Gift Card
  • Tesco Gift Card Argos Gift Card
  • Boots Gift Card Love2Shop Vouchers
  • Superdry Gift Card Love2Shop Gift Card
  • Asda Gift Card Morrisons Gift Card
  • Sainsbury’s Gift Card Marks & Spencer Gift Card
  • Primark Gift Card JD Sports Gift Card
  • Sports Direct Gift Card Arcadia Gift Card
  • Debenhams Voucher Debenhams Gift Card
  • The Entertainer Gift Card New Look Gift Card
  • Remember...

    We are always here to help, just get in touch if you have any questions!

    0800 626876 info@varietychristmasclub.co.uk