Intu Gift Card

Endless choice – You can use intu gift cards at more than 2000 stores, restaurants and leisure facilities in the 14 intu shopping centres nationwide.

The wise shopper knows the intu gift card is the smart choice whether you’re using it to do your own Christmas shopping, or giving it as a gift. Intu gift cards can be used in over 2000 of your favourite stores, restaurants and leisure outlets on 1000’s of your favourite brands. You can use the card as many times as they like until the balance is exhausted (or blow it all in one exhilarating splurge!). Genius!

Intu gift cards are available in £100 denomination as a ‘combination’ package, along with a £100 Love2shop gift card. Total value is £200.


How do I use my intu gift card?

Simple! Present it to a participating retailer in the same way as any other debit card. The retailer will process the transaction and ask you to sign the receipt. It’s always a good idea to check your balance before spending on the card to ensure you have enough funds left because if you attempt to make a payment for a value which exceeds the remaining balance on the Gift Card the transaction will be declined. If you know the remaining balance of Your Gift Card you may be able to make a partial payment as described in the T&C’s (below).

Where can I spend the intu gift card?

You may use your intu Gift Card within participating retailers* at all 14 intu Shopping Centres. These are: intu Braehead, intu Broadmarsh, intu Chapelfield, intu Derby, intu Eldon Square, intu Lakeside, intu Merry Hill, intu Milton Keynes, intu Metrocentre, intu Potteries, intu Trafford Centre, intu Uxbridge, intu Victoria Centre and intu Watford.

Unfortunately intu gift cards cannot be used on purchases at, however this is something they are working on – watch this space!

*For the list of retailers that will NOT accept an intu gift card, please contact the relevant shopping centre directly for details concerning retailer acceptance.

How do I check the balance on my intu gift card?

You can check the balance of your intu gift card online at: You can also check it in person by visiting the customer service desk in your intu shopping centre. Or by phone at Flex-e-card customer services 0844 774 4277, and you can also check your balance on your smart phone by scanning the QR code on the reverse (you will need a QR reader app on your smartphone to do this).

Alternatively for a small fee you can text BAL (then space) followed by your card number to 60030* (e.g. BAL 6759261234123412) *A charge of 25p + standard network charges will apply, including responses to invalid card numbers. These charges will be levied by your mobile telephone service provider and not by Flex-e-vouchers Ltd.

Do intu gift cards have an expiry date?

Yes, Intu Gift Cards expire 12 months after issue.

What do I do if I’ve lost my intu gift card?

If you lose your intu gift card or it is stolen or damaged, and you have recorded your 16-digit card number, please notify Flex-e-card immediately by telephoning Customer Services on 0844 774 4277. After you have notified us of the loss, theft or damage of your gift card and providing that we are able to identify your card and satisfy certain security checks, you will be able to collect a replacement card from your nearest intu shopping centre according to instructions given to you by our customer support team. A cancellation and replacement fee of £5.95 per gift card will be deducted from the remaining balance on the gift card, or you may elect to pay the fee separately.

Terms & Conditions

For the full Terms & Conditions of using an intu gift card please go to:

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